Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Bloom (the “Service”), including our websites, applications, and related features offered by the operator of Bloom (“we,” “us,” or “our”). By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

If you do not agree, do not use the Service. We may update these Terms from time to time; the “Last updated” date above reflects the latest version. Continued use after changes become effective constitutes acceptance of the revised Terms, except where applicable law requires a different process.

Bloom provides tools to capture ideas, run research and structured discussions, collaborate on documents, and use optional AI-assisted features to summarize, generate, or refine content. Features may change, and we do not guarantee that any particular capability will remain available. We may suspend or discontinue all or part of the Service with reasonable notice where practicable.

You must provide accurate registration information and keep your credentials secure. You are responsible for activity under your account. You must be at least the age of digital consent in your jurisdiction (typically 13 in the U.S., or higher where required) to use the Service. We may refuse or terminate accounts that violate these Terms or create risk for us or other users.

You agree not to:

• Use the Service unlawfully, to harm others, or to distribute malware, spam, or deceptive content.
• Attempt to gain unauthorized access to the Service, other accounts, or our systems (including probing, scraping, or bypassing rate limits except as we expressly permit).
• Reverse engineer or copy the Service except to the extent allowed by mandatory law.
• Use the Service to build a competing product by systematically extracting training data or user content without permission.
• Infringe intellectual property, privacy, or other rights of third parties.

We may investigate violations and cooperate with law enforcement where appropriate. We may remove content or suspend access when we reasonably believe these rules are broken.

You retain ownership of content you submit (“Your Content”). To operate the Service, you grant us a non-exclusive, worldwide license to host, store, reproduce, and display Your Content solely to provide, secure, and improve the Service — including processing through subprocessors and AI systems as described in our Privacy Policy.

You represent that you have the rights necessary to grant this license. We are not obligated to monitor Your Content but may do so to enforce these Terms or comply with law.

Parts of the Service may produce machine-generated text or other output. Such output may be inaccurate, incomplete, or unsuitable for your use case. You are solely responsible for how you use output, including reviewing it for accuracy and compliance with law and third-party rights. You must not rely on the Service as professional legal, financial, medical, or other regulated advice.

We may offer free and paid plans. Paid subscriptions are billed through our payment processor on the terms presented at checkout. Unless stated otherwise, fees are non-refundable except where required by law. You authorize us and our payment partners to charge your payment method. You are responsible for applicable taxes.

You may cancel a subscription according to the controls in the product; cancellation takes effect at the end of the current billing period unless we specify otherwise. We may change prices or plans with reasonable notice.

The Service may integrate with or link to third-party services (for example authentication, hosting, analytics, or model providers). Your use of those services is subject to their terms and privacy policies. We are not responsible for third-party services.

The Service, including its software, branding, and documentation, is owned by us or our licensors and is protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, we reserve all rights.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) FIFTY U.S. DOLLARS (US$50) IF YOU HAVE NOT PAID US. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

You will defend and indemnify us and our affiliates, officers, and employees against any third-party claims, damages, and costs (including reasonable attorneys’ fees) arising from Your Content, your use of the Service in breach of these Terms, or your violation of law or third-party rights.

You may stop using the Service at any time. We may suspend or terminate your access if you materially breach these Terms, if we are required to do so by law, or if we discontinue the Service. Upon termination, your right to use the Service ceases; provisions that by their nature should survive (including ownership, disclaimers, limitations, and indemnity) will survive.

These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules, unless mandatory consumer protection laws in your country require otherwise. Courts in Delaware (or the U.S. federal courts located there) have exclusive jurisdiction for disputes, subject to any non-waivable rights you may have to bring claims in your home jurisdiction.

These Terms constitute the entire agreement between you and us regarding the Service and supersede prior understandings on this subject. If a provision is unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale of assets.

For questions about these Terms, contact us using the support or feedback channel provided in the Bloom product or on our website. We will respond consistent with applicable law.